Service & Support
At FileOnQ™ we want to provide all of our users the very best service and support ever! All the way from the brand new user to agencies that have used our system for years.
The following are links to topics that will break-down our primary service and support options and how these will benefit your department and organization.
EvidenceOnQ Has It All!
“We researched five systems. We chose EvidenceOnQ and have been thrilled with the program. Of all the programs
we looked at, EvidenceOnQ had EVERYTHING we wanted
and more. I have also found their customer service is
outstanding!”
Kari Babson, Property Specialist, Josephine County, OR
Consulting
FileOnQ™ provides the most capable and flexible property and evidence management system on the market. In addition, we also provide our customers with exceptional training by staff that has specific experience in law enforcement and evidence management.
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Needs Analysis
FileOnQ™ has extensive experience and expertise in providing evidence management solutions for law enforcement agencies. We will work closely with you to determine the most efficient and cost effective solution for your department. Determine what is best for you based on your needs and strategies.
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Custom Interface Design (Profiling)
We are able to customize or tailor your EvidenceOnQ™ homescreen with the fields and layout you require using the built in ProFiler™ tool. The ProFiler™ is a software application that is used to create a user defined EvidenceOnQ™ application tailored to meet your organization’s specific requirements. The ProFiler™ is included as a standard part of every EvidenceOnQ™ install and can be used by you to make modifications at any time quickly and easily beyond what we do for when we are customizing and setting up your system.
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Custom Reports
We realize that no two agencies manage their property the same way, and may have unique reporting needs beyond what we initially offer. So, it stands to reason that our evidence management system should be completely flexible to meet those unique needs and provide you with a nearly unlimited amount of support options.
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Installation
After Choosing the EvidenceOnQ™ to manage your Evidence Room or professional services team will provide a thorough on-site installation based on your needs. Our staff will work with your IT Department to insure that the installation goes smoothly and is working properly when the installation is fully complete.
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 End User Training
Upon completion of your system installation, our professional customer support team will conduct a one time free onsite training session for your evidence personnel and system administrators. Along with various types of support based training as long as you are and EvidenceOnQ™ user.
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Application (Software) Upgrades
Our full-time developers will continually work to improve the OnQ software
product. Taking advantage of the newest technologies and making sure that we are
compatible with the latest Microsoft platforms that so much of your
infra-structures are built on. Committing to continuously improve our industry
leading software and providing the following benefits:
• Reduces operational costs
• Increases productivity
• Improves user satisfaction
• Provides new optional modules for purchase
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Annual Maintenance and Support
We provide you a long term value with our annual maintenance and support services.
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Frequently Asked Questions (FAQ's)
A list of some of the most commonly asked questions by new or non-users of the EvidenceOnQ™ system.
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