End User Training
Service and Support
Training From The Get-Go...
Following the installation of your EvidenceOnQ™ system and hardware, we will
provide training for your evidence personnel and administrators. This training
is designed to help answer any questions you may have along with giving you an
overview of the system.
 designed to help answer any questions you may have
along with giving you an overview of the system.
Additional Training
After your initial training and setup is complete, we provide customer support to provide additional training or answer any questions you may
have as you use the EvidenceOnQ system. Our support services are available from 8am-5pm, Monday-Friday. The following services are free of
charge with your annual support contract:
Toll Free Customer Support: Our Professional Services team is available
to answer questions via eMail
or our toll free numbers.
Online Training: If at anytime you need additional training we
will also provide ongoing refresher training sessions via personalized live Web
training sessions, which are free of charge with your
annual support contract.
Onsite Training: We will also be available to come to your location
for on site training, we will do so at a reasonable fee. This ensures you are getting
the highest value from your EvidenceOnQ™ system and trouble free operation
of the system both now and long into the future.
What did you like about the EvidenceOnQ™ User Training? "Everything!
Being from a small agency, and with all the evidence we bring in, your system is
very user friendly and staff was very helpful..."
Art Butler, Klickitat County Sheriff's Office, WA
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Contact Us
Additional Training: If you are in need of an additional training session
email us here
New Customer Product Demo: If you're interested in learning more
and would like to have a free one-on-one online demo of
our product please go here
Training Topics (sample)
Creating a new entry
- Printing barcode labels
- Carry-over feature
- Clone feature
- Assigning home location
Transferring
- Transfer with barcode scanner
- Transfer by using icons
- Enhanced wand processing – scan location first
- Multiple locations with enhanced wand
- Transfer all – large batch projects
Check-out
Viewing and printing chain of custody
- View previous locations
- View audit trail
- View changes
- Printing chain of custody
Queries
- Search home screen by field(s)
- Query by current location
- Query by scan
- Query by date
- Custom queries – build basic queries
Printing Reports
- Printing query report
- Retention Review Report
- Custom reports
and much more...
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