Annual Maintenance and Support
Service and Support
With our Annual Maintenance and Support plan, unlimited support is provided
directly from FileOnQ™ via our 800 number, email, and our online meeting center
and support capabilities. Below are a few examples from our customers
appreciate and praise the
support that FileOnQ™ provides and the fact that we provide support every step
of the way.
"We have used EvidenceOnQ™ for over three years. After seeing and talking with other departments that
have QueTel or the Beast I know that we made the right decision. One of the best features is the service you receive after the purchase."
Property Officer, Paul Kreinheder, Murrieta Police, CA
"From the initial contact to the final installation and training, we experienced consistently high
professionalism and expertise in all the divisions of EvidenceOnQ™.... We heartily recommend FileOnQ not only for this program,
but also for their excellence in customer service."
Chief of Police, Steve Roos,
Idaho Falls Police Department, ID |
We are Committed to You
At FileOnQ™ we are committed to do everything necessary to ensure our customers complete satisfaction both upon your initial implementation and long into the future. We invest hundreds of thousands of dollars each year to enhance and improve our products. Our Annual Maintenance & Support not only provides you with unlimited amount of product support, but it also includes in-version
software upgrades and enhancements during the term of the contract.
First Year Free!...
Your purchase of EvidenceOnQ™ includes the first year maintenance and support.
After the first year, our customers find that renewing their annual maintenance
and support provides value that far exceeds the annual renewal fee. No matter
what your future needs may be, we will provide you with on-going training,
technical support and professional services. Our commitment is for our customers
to enjoy long-term satisfaction and improved personal and organizational
productivity.
What's Included
Our Annual Maintenance and Support includes:
- Free - In-version upgrades
- Free - Telephone support
- Free - Extended email support
- Free - Internet Web Support Services
- Free - Live interactive online troubleshooting & resolution
- Free - Interactive online refresher training
- Onsite support – Discounted 50%
- Professional Services – Discounted 50%
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