Link Newsletter
Sign-up
Schedule a Demo  
Home Contact Us Site Map
Crime Scene to Court Room
 
Annual Maintenance and Support
Service and Support

Above and Beyond the rest

Link Download PDF

Customer Quotes

"We have used EvidenceOnQ™ for over three years. After seeing and talking with other departments that have QueTel or the Beast I know that we made the right decision. One of the best features is the service you receive after the purchase."
Property Officer, Paul Kreinheder, Murrieta Police, CA

"From the initial contact to the final installation and training, we experienced consistently high professionalism and expertise in all the divisions of EvidenceOnQ™.... We heartily recommend FileOnQ not only for this program, but also for their excellence in customer service."
Chief of Police, Steve Roos, Idaho Falls Police Department, ID

We are Committed to You

At FileOnQ™ we are committed to do everything necessary to ensure our customers complete satisfaction both upon your initial implementation and long into the future. We invest hundreds of thousands of dollars each year to enhance and improve our products. We not only provide you with an unlimited amount of product support, but also provide in-version software upgrades and enhancements and monthly online Webinar training during the term of the contract.

First Year Free!...

Your purchase of EvidenceOnQ™ includes the first year maintenance and support. After the first year, our customers find that renewing their annual maintenance and support provides value that far exceeds the annual renewal fee. No matter what your future needs may be, we will provide you with on-going training, technical support and professional services. Our commitment is for our customers to enjoy long-term satisfaction and improved personal and organizational productivity.

What's Included

Our Annual Maintenance and Support includes:

  • Free - In-version upgrades
  • Free - Telephone support
  • Free - Extended email support
  • Free - Internet Web Support Services
  • Free - Monthly online (Webinar) training
  • Free - Live interactive online troubleshooting
  • Free - Interactive online refresher training
  • Onsite support – Discounted 50%
  • Professional Services – Discounted 50%