Service and Support - Needs Analysis



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Needs Analysis Service and Support Pulling Together the Pieces For a Perfect Fit... FileOnQ™ has extensive experience and expertise in providing evidence management solutions for law enforcement agencies. We will work closely with you to determine the most efficient and cost effective solution for your department. Our goal is to be the perfect fit for your organization through our Needs Analysis process. There are many things involved in preparing a needs analysis for law enforcement agencies. We discuss the current workflow for officers submitting evidence. We then discuss options to consider for increasing efficiency and time management. Some agencies welcome these changes, while others prefer to keep with the status quo for continuity with their sworn officers and implement evidence management changes only within the property room. We also discuss their current evidence unit workflow, how many personnel staff the evidence unit has, and each person's specific duties. We then talk about the evidence room, the structural layout and storage methods, and determine what hardware types will be most beneficial to them. If it is a large agency with many precincts, we discuss the different locations for dropping off evidence and procedures for transferring it to permanent storage.		Customizing based on your needs... When an agency commits to purchasing EvidenceOnQ™, we provide them with a task list. This includes examples of a homescreen, pick-lists, custom designed forms, and many other aids to assist them in starting the project. We then set up a web conference to discuss the homescreen design; each field is discussed in detail in order to provide the most efficiency possible from the EvidenceOnQ™ system. Once the agency approves of the homescreen design, we then populate information such as officers, user groups, and storage locations in order to provide a fast, efficient system implementation. It is not uncommon for an agency to have the system installed and go live the following week. Some Commonly Discussed Items Evidence unit workflow Tactics to increasing efficiency and time management How many personnel staff the evidence unit has Each person's specific duties Evidence room, the structural layout and storage methods Evidence and procedures for transferring to permanent storage Hardware needs and location
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